So that explains the ridiculous delay. However, it is still unclear what the issue was with the address.
One of the options they offered was for me to write a letter requesting cancellation of the first DL-389 so that the office can issue me another DL-389, and then send that one in the mail with the hope that it will be delivered.
Ultimately we decided that I would drive out to one of their training ranges and pick up the DL-389 in person from the site instructor.
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